Technical Support
Need help with the bench, wallet, exports, or reminders? Start with the guides below, or email us with your device model and iOS version.
Contact
Please include: what you were doing, what you expected, screenshots if useful, iPhone model, and iOS version.
Quick start
- Projects — board for Cut / Stitch / Edge / Done. Open a piece, then Work.
- Work · Save — free write of SPI draft, staged photo, and free piece voice.
- Exports — Spec PDF, HD Bench Card, Gauge Shot ask before spending coins.
- Me → Wallet — buy consumable Wrvnek Coins through Apple.
- Reminders — Cure & Wear switches default Off; enable only if you want alerts.
Common questions
No account / sign-in?
Correct — Wrvnek does not require creating an account to use Projects, Hides, Circle, or Work.
Coins purchased but balance did not change
Wait a few seconds for Apple to finish the transaction, then reopen Me → Wallet. If the charge appears in your Apple purchase history but coins never arrived, email us with the approximate purchase time and product pack. Consumable coins have no Restore Purchases button by design.
Export spent coins but nothing appeared
Spec PDF opens a share sheet. HD Card / Gauge Shot save to Photos when permission is granted. If Photos access was denied, coins are not charged for that failed save path—check the on-screen message and allow Photos Add for Wrvnek in iOS Settings.
Camera, mic, or Photos prompts
Permissions are requested only when you use the related feature. You can change them later in iOS Settings → Wrvnek.
Reminders not firing
Open Me → Cure & Wear Reminders and turn the switches On, then allow notifications when iOS asks. If you previously denied notifications, enable them in iOS Settings → Notifications → Wrvnek.
Clear All Data
Me → Clear All Data removes personal workshop content and reseeds sample pieces. Coin balance and purchased slot expands are kept. This cannot be undone.
Circle mute / report
Use Mute or Report on a post with confirmation where shown. Review slips and muted handles under Me → Reports & muted.
System requirements
- iPhone running iOS 15.0 or later
- Internet connection for In-App Purchases and opening Privacy / Support pages in-app
Legal
Privacy details are on our Privacy Policy page. App Store purchases are also subject to Apple’s terms.